Customer Service Died With the Middle Class

Have you ever been frustrated with the service received from a manufacturer, that charges top dollar for a product, and yet can't seem to deliver that product in a usable form?
Or offer an ETA indicative of two prior failed attempts?
A manufactured stainless steel item, that has been made so many countless times before, that the mere thought of one leaving it's factory in such a state would be unthinkable.
Laughably so?

I'm talking about an everyday item, one in use for centuries across the First World, something we all have in our homes, and surely take for granted on a daily basis. Like the scarlet sun rising and setting through the multi hued inversion layer of our sky, something as mundane, and time worn as the proverbial kitchen sink.

Yes, the kitchen sink.
Why, you ask, would a kitchen sink come to represent such a quandary?
Behold the photograph, and ask no more.
When you've ceased laughing at this example of "craftsmanship", read on dear reader, read on.

This clusterfuck represents the second attempt from the same maker to provide me with a kitchen sink, a maker that prides itself on building some of the most sophisticated "commercial" restaurant equipment available.
Notice the "commercial" notation? We'll get to that in a moment.

As I intend to use this kitchen sink, in the kitchen contained within my home, my application clearly becomes "residential". We're all aware of the clear distinction between "commercial", and "residential" use, are we not?
I thought so, you're a bright group!

But, were you aware that there is a greater distinction between the two categories?
Well there is.
Did you know, that with this particular manufacturer, that your "residential" order, and by extension your American Dollar, is somehow less valuable than a "commercial" order paid for with the same currency?
Shock, dismay, facially expressed here!!!
That this manufacturer, can justify making new "commercial" products for other customers ahead of the "residential" product that's been bought and paid for six weeks in advance?
That they fucked up twice before?
With the explicit implication in their response to a query for an ETA on the third try, that "residential" orders just aren't as important?

Wow.
I thought my American dollars were printed at the same mints, bearing the same faces, denominations, printed in that same dreary green black ink, as the currency buying the "commercial" stuff?
What a wake up call.
I guess they take "residential" dollars, and deposit them in a separate bank account from the "commercial" dollars they collect?
And those "residential" dollars earn less interest, pay out fewer dividends and wages, and allow for the purchase of not as much?

I call bullshit.

What's really fascinating though; is the fact that somebody had to make the determination that individual consumers are not as important to please, then explain it to me in terms that made no bones about where I stand. Pretty sure we can all assume, that this person is an employee of this company, not management, and most probably not ownership.
Just following the boss's orders.

I wonder; does this person feel less valuable than anyone else?
Is the money they earn and spend worth less than a rich person?
If you or they believe so, then the oligarchy has already won.